Encounter Intelligence

Go beyond the notewith encounter intelligence

Achieve higher standards in documentation integrity and patient experience through actionable insights at the point of care.

[01] Real-Time Feedback

Timely, targeted feedback—directly within the clinical workflow

Behavioral science tells us that what's observed improves. Cleo makes that observation meaningful, welcomed, and aligned with how clinicians work..

Patient Experience Feedback Interface
Patient Experience

Patient Experience

Reinforce behavioral best practices with instant post-encounter feedback on key criteria, configured by your organization to maximize HCAHPS improvements.

Quality Metrics and Reminders Interface
Quality

Quality

Flag high-risk clinical presentation at the point of care so teams can intervene proactively. Configurable at the organizational level to align with system-wise quality initiatives.

Revenue Cycle Feedback Interface
Revenue Cycle

Clinical Decision Scores

Non-disruptive nudges that support complete, accurate documentation of clinical risk and decision scores. Improve reimbursement integrity by catching undercoded cases before they happen.

[02] Results

Real-World Results

Validated improvements in clinician performance, coding accuracy, and revenue capture.

0%
Clinicians Improved Patient Experience Behaviors
0.0%
Average Increase in Level 5 Charts Per Physician
0.0K
Est. Saved Per Physician Per Year In Downcoded Charts
0.0%
Average Increase in Critical Care Billing Per Physician
[03] Case Study

Case Study: Cleo’s Impact in the ED

A multi-site system improved physician wRVU performance and revenue capture with Cleo’s real-time feedback.

In a study of 80,000 visits across two sites, wRVUs per visit increased almost 5%, from 4.98 to 5.23 when clinicians used Cleo in at least half of their encounters. With real-time feedback at the point of care, clinicians capture more complete and accurate documentation, helping to ensure that coding reflects the full complexity of care.

19,200+
Total Additional wRVUs
$621K
Incremental Annual Revenue

Based on ~80,000 annual visits. Results may vary by organization and setting.

Case Study Results

+4.9% uplift
Low Cleo utilization4.98 wRVUs/encounter
High utilization (≥50% of encounters)5.23 wRVUs/encounter
+0.24 wRVUs/encounter(+4.9%)×~80,000 visits=19,200 wRVUs
19,200 wRVUs~$621K incremental annual revenue

Revenue estimate uses the lower bound of the applicable wRVU conversion range.

[04] Analytics

A New Level of Insight

Our advanced analytics dashboard offers configurable reporting for greater insight into performance, documentation, and workflow trends.

Analytics

Analytics Dashboard

Identify trends in risk documentation, uncover revenue insights tied to MDM and key reimbursement items, and monitor engagement with real-time feedback to track progress and guide refinement.

Encounter Intel Analytics Dashboard

See Encounter Intelligence In Action

Join thousands of clinicians who have transformed their practice with Cleo's AI-powered acute care platform